gu99 Privacy Policy
Your privacy matters. This policy explains exactly what personal data gu99 collects, why we collect it, how it is stored and protected, and what rights you have as a player in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how gu99 ("we", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("Player", "you") who access or use the services available at https://gu99.ws. This Policy applies to all interactions with the gu99 platform, including account registration, deposits, withdrawals, gameplay, customer support communications, and any promotional activities.
By registering an account or continuing to use the gu99 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not create an account or use the gu99 platform. This Policy should be read alongside the gu99 Terms and Conditions, which govern the overall use of the Platform.
Data controller: gu99 acts as the data controller for all personal data collected through the Platform. For all data-related enquiries, contact us at [email protected].
Information We Collect
gu99 collects personal data in four broad categories. We collect only the information that is necessary to provide our services, verify player identity, process payments, and fulfil our legal obligations.
Identity and Contact Data
Full legal name, date of birth, Bangladesh mobile number, email address, and government-issued identification documents submitted during KYC verification (such as National ID, passport, or birth registration certificate).
Financial and Transaction Data
Payment method details (bKash account number, Nagad number, Rocket number, or bank account information), deposit and withdrawal records, transaction timestamps, and account balance history. gu99 does not store full card numbers or payment credentials beyond what is required for transaction reconciliation.
Technical and Device Data
IP address, device type and operating system, browser type and version, session identifiers, login timestamps, and approximate location data derived from IP address. This data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and service optimisation.
Gameplay and Behavioural Data
Game history, betting records, wager amounts, win and loss records, session durations, responsible gaming tool usage (deposit limits set, cool-off periods activated), and customer support interaction logs. This data is retained to resolve disputes, comply with audit requirements, and power our responsible gaming monitoring systems.
gu99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where government-issued identity documents submitted for KYC purposes incidentally contain such information. In those cases, the information is used solely for identity verification and is not processed for any other purpose.
How We Use Your Information
gu99 uses the personal data we collect for the following specific purposes:
- To create and manage your account, verify your identity, and fulfil our KYC and age-verification obligations before processing any withdrawal.
- To process deposits and withdrawals via bKash, Nagad, Rocket, and supported bank channels, and to maintain accurate financial transaction records.
- To deliver the gaming services you request, including cricket betting markets, live casino games, slots, and crash games, and to maintain accurate game and bet settlement records.
- To detect and prevent fraud, money laundering, bonus abuse, collusion, and other prohibited conduct, and to comply with applicable anti-money laundering obligations.
- To operate our responsible gaming systems, including monitoring account activity for signs of problem gambling and delivering deposit-limit and self-exclusion tools.
- To communicate with you about your account, respond to support requests, and (where you have consented) to send you promotional communications about bonuses and seasonal offers relevant to Bangladesh cricket seasons and major tournaments.
We do not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review. If any automated processing is used in fraud or responsible-gaming decisions, a member of our team will review outcomes before any account action is taken.
Legal Basis for Processing
gu99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
- Contractual necessity — processing required to deliver the services you have signed up for, including account management, payment processing, and game delivery.
- Legal obligation — processing required to meet our anti-money laundering, KYC, age verification, and financial record-keeping obligations under applicable law.
- Legitimate interests — processing for fraud detection, security monitoring, responsible gaming oversight, and platform improvement, where those interests are not overridden by your data protection rights.
- Consent — for optional marketing communications. You may withdraw consent at any time by contacting [email protected] or updating your communication preferences in account settings.
Sharing Your Information
gu99 does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and specific circumstances:
Service Providers and Technology Partners
We share necessary data with third-party providers who support our platform operations, including payment processors (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt), fraud detection services, KYC verification providers, and cloud hosting infrastructure. All such providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.
Legal and Regulatory Authorities
We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required or compelled to do so — for example, in response to a court order, anti-money laundering investigation, or a legitimate request from a Bangladeshi regulatory authority. We will notify you of any such disclosure where legally permitted to do so.
No Sale of Personal Data
gu99 does not and will not sell, license, or otherwise transfer your personal data to advertisers, data brokers, or any unaffiliated third party for their own marketing or commercial purposes. Any sharing that occurs is strictly limited to what is operationally necessary to provide you with the gu99 service.
Data Retention
gu99 retains your personal data for as long as your account remains active and for a period after account closure as required by law and our operational policies. Specifically: identity and KYC documents are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of 5 years from the date of each transaction; gameplay and betting records are retained for a minimum of 3 years; and technical log data (IP addresses, session logs) is retained for up to 12 months unless required for longer by an ongoing investigation.
When the applicable retention period expires, personal data is securely deleted or anonymised. Where data has been anonymised — meaning it can no longer be linked back to any individual — it may be retained indefinitely for statistical and operational research purposes.
How We Protect Your Data
gu99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and the gu99 servers is protected using SSL (Secure Sockets Layer) encryption. Access to personal data within gu99's systems is restricted to authorised personnel on a need-to-know basis, and all staff with access to personal data are required to adhere to strict confidentiality obligations.
While gu99 takes all reasonable steps to protect your data, no system is completely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, gu99 will notify affected players within a reasonable timeframe and take all necessary steps to contain the breach and mitigate any harm.
We strongly recommend that you protect your own account security by choosing a strong, unique password for your gu99 account, never sharing your login credentials with anyone, logging out of the Platform when using shared devices, and contacting gu99 support immediately if you suspect unauthorised access to your account.
Cookies and Tracking Technologies
gu99 uses cookies and similar tracking technologies to operate the Platform efficiently, personalise your experience, and maintain session security. Cookies are small text files placed on your device when you visit the Platform. We use three categories of cookies:
- Strictly necessary cookies — essential for the Platform to function, including session authentication, login state management, and security token validation. These cannot be disabled without breaking core site functionality.
- Performance and analytics cookies — used to measure how Players interact with the Platform, which pages are visited most frequently, and where errors occur. This data is aggregated and anonymised and is used solely to improve the Platform.
- Functional cookies — used to remember your preferences, such as language settings and responsible gaming limits you have chosen, so you do not need to re-enter them on each visit.
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. gu99 does not use third-party advertising or retargeting cookies.
Your Data Rights
As a gu99 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account username and a description of your request. We will respond within 30 days.
Right of Access
You have the right to request a copy of the personal data that gu99 holds about you, along with information about how it is being used and with whom it has been shared.
Right of Rectification
You have the right to request that we correct any inaccurate personal data we hold about you. If your name, contact details, or other information has changed, please contact us so that we can update our records accordingly.
Right to Erasure
You may request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations; we cannot delete data that we are required to retain by law (such as KYC and financial records).
Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to opt out of direct marketing communications at any time, without giving any reason.
To exercise any of these rights, or if you have a concern about how gu99 has handled your personal data, please contact [email protected]. We aim to resolve all data-related concerns promptly and fairly. If you are not satisfied with our response, you may refer your concern to the relevant data protection authority in Bangladesh.
Children and Minors
The gu99 platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. All account registrations require confirmation that the applicant is 21 or older, and gu99 applies KYC age-verification procedures to enforce this requirement.
Important: If we become aware that personal data has been collected from a person under the age of 21 without verified parental consent, we will immediately deactivate the relevant account, delete the data, and refund any net deposits to the payment method used. If you believe a minor has accessed gu99, please contact us at [email protected] immediately.
Changes to This Policy
gu99 reserves the right to update this Privacy Policy at any time. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will post the revised Policy on the Platform with an updated effective date and, where practicable, notify active Players by email or in-app notification.
Your continued use of the gu99 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you should close your account and cease using the Platform. We encourage you to review this Policy periodically so that you remain informed about how your data is being handled.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gu99 handles your personal data, please contact our data support team. We are committed to addressing all privacy-related enquiries transparently and promptly.
Data and Privacy Enquiries
For all privacy-related requests — including access, rectification, erasure, and objection requests — contact us at [email protected]. Please state your registered username and describe your request clearly. Response time: within 30 days of receipt of your request.
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