gu99 Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the gu99 website and all related services, features, and content made available at https://gu99.ws (collectively, the "Platform"). gu99 is an online gaming platform operated for players in Bangladesh, offering sports betting, live casino games, slots, crash games, and related entertainment services. These Terms constitute a legally binding agreement between you (the "Player" or "User") and gu99.

By registering an account, making a deposit, or placing any bet on the gu99 platform, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not accept these Terms, you must immediately cease using the Platform. gu99 reserves the right to update or modify these Terms at any time; continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes.

Eligibility and Registration

To register and maintain an active account on gu99, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You must be a resident of Bangladesh and accessing the Platform from within Bangladesh.
• You must provide accurate, complete, and up-to-date personal information during registration, including your legal name, date of birth, and a valid Bangladeshi mobile number.
• You must not already hold another active account on the gu99 platform. Only one account per person is permitted.
• You must not be acting on behalf of another person or as part of any syndicate, professional gambling operation, or bonus-abuse scheme.

gu99 reserves the right to verify eligibility at any time, including requiring documentary proof of age and identity. Accounts found to be in breach of these eligibility conditions may be suspended or permanently closed, and any pending withdrawal requests may be withheld pending investigation.

Account Registration and Security

Each Player may register one account only. gu99 prohibits the creation of duplicate, shared, or proxy accounts. You are solely responsible for all activity conducted under your account credentials, whether or not you authorised that activity.

• You must keep your login credentials confidential and must not share your username or password with any third party.
• You must notify gu99 support immediately if you suspect that your account has been accessed without your authorisation.
• gu99 may require you to complete a KYC verification process before processing any withdrawal. KYC documents may include a national ID, passport, or other government-issued identification.
• gu99 reserves the right to close any account that is found to contain false registration information, at any time and without prior notice.

Upon closure of an account for breach of these Terms, gu99 may void any outstanding bonuses and withhold any winnings accrued through non-compliant activity. Funds representing genuine net deposits may be returned at gu99's sole discretion following a completed investigation.

Deposits and Withdrawals

All financial transactions on the gu99 platform are conducted in Bangladeshi Taka (BDT). gu99 supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are subject to minimum and maximum limits which may vary by payment method and are displayed at the point of transaction.

gu99 operates a strict anti-money laundering policy. Any transaction that appears unusual, disproportionate to stated income, or inconsistent with normal account activity may be flagged for review. gu99 reserves the right to freeze account funds and report suspicious activity to relevant authorities where required by applicable law.

Bonuses and Promotions

gu99 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the following general terms, in addition to any specific bonus terms communicated at the time of the offer:

• All bonuses are subject to wagering requirements before withdrawal. The applicable rollover multiplier is stated in the specific promotion terms.
• Bonuses may only be claimed once per player, per household, per IP address, and per payment method, unless the specific promotion states otherwise.
• gu99 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice.
• Bonuses cannot be transferred, exchanged for cash (except after meeting wagering requirements), or combined with other active bonuses unless explicitly permitted.
• Any evidence of bonus abuse, arbitrage, or exploitation of promotional offers may result in immediate account suspension and forfeiture of associated winnings.

Game Rules and Fair Play

All games available on gu99 are supplied by independent software providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Spribe, and Microgaming. Each game is governed by its own rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before placing a wager.

In the event of any conflict between these Terms and the rules of a specific game as displayed in the game interface, the game's own rules shall take precedence with respect to the outcome of that game round only. These Terms shall continue to govern all other aspects of the Player's relationship with gu99.

Responsible Gaming

gu99 is committed to promoting responsible gaming. We provide the following tools to help players maintain control of their gaming activity:

• Deposit limits (daily and weekly), which can be set or reduced at any time with immediate effect, and increased only after a 7-day cooling-off period.
• Session time reminders that alert you when you have been actively playing for a duration you specify.
• A cool-off feature allowing temporary account suspension for a period of your choosing, from 24 hours up to 30 days.
• Permanent self-exclusion, which closes your account indefinitely and cannot be reversed for a minimum period of 6 months.

If you feel that gaming is negatively affecting your finances, relationships, or wellbeing, please contact gu99 support immediately via live chat at [email protected]. Our team can activate responsible gaming tools on your behalf and provide further guidance. gu99 strictly prohibits the use of the Platform by persons who are currently subject to a self-exclusion order.

Prohibited Conduct

The following conduct is strictly prohibited on the gu99 platform and may result in immediate account suspension, permanent closure, forfeiture of funds, and/or referral to relevant law enforcement authorities:

• Providing false, misleading, or incomplete information during registration or KYC verification.
• Opening or operating more than one account, whether in your own name or through a third party.
• Using automated tools, bots, scripts, or software to interact with the Platform in any way not expressly permitted by gu99.
• Exploiting software errors, glitches, or vulnerabilities in any game or the Platform itself. Any winnings obtained through exploitation of a technical error will be voided.
• Colluding with other players, match officials, or any third party to influence the outcome of any game or sporting event on which a bet has been placed.

gu99 employs real-time monitoring and fraud detection systems. Where prohibited conduct is detected or suspected, gu99 will act promptly and reserves the right to cooperate fully with relevant authorities, including providing account and transaction records where legally required.

Limitation of Liability

To the fullest extent permitted by applicable law, gu99 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the Platform, including but not limited to: loss of winnings or anticipated winnings, loss of data, loss of revenue, or any economic loss, whether or not gu99 was advised of the possibility of such loss.

gu99 does not guarantee uninterrupted, error-free access to the Platform. Scheduled maintenance, third-party service outages, or force majeure events (including but not limited to natural disasters, government actions, or telecommunications failures) may result in temporary Platform unavailability. gu99 will not compensate Players for losses arising from planned or unplanned downtime.

Amendments and Governing Law

gu99 reserves the right to amend these Terms at any time. Where changes are material, gu99 will endeavour to provide reasonable notice by posting an updated version of these Terms on the Platform with a revised effective date. Your continued use of the Platform following the posting of amended Terms constitutes your acceptance of those amendments. If you do not agree to any amendment, you must cease using the Platform.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Any unresolved dispute may be referred to binding arbitration. Players who are residents of Bangladesh consent to the jurisdiction of the courts of Bangladesh for the resolution of any legal proceedings.

Contact Us

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint, please contact the gu99 support team. We aim to respond to all queries within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 24 hours at all other times.